What do we provide as part of the SAP Hosting (including SAP HANA) service?
We provide IT infrastructure operation, from flexible support for HW performance to basis administration and monitoring and the option to provide application support (AMS).
HW infrastructure operation and provision of necessary connectivity
Covered on proven, certified hardware in cooperation with our partner
System administration
Infrastructure, application and interface monitoring
Base administration
Performance analysis
Security management
User administration
Service may be expanded to include application support (AMS)
Resolving application operations requirements
Reporting on service quality and the status of resolved requirements